Application is unable to validate your subscription

User gets a message on opening Web Suite:

Application is unable to validate your subscription. Application will attempt the validation for a few more days. Subscription validation is required to use this product.



The Web Suite application might be installed on a system where the anti-virus or other security software is blocking the application from license validation check at the folder or file level.  

To fix this issue:

• Please make sure your system is connected to the Internet.
• To rule-out the possibility of your security or anti-virus software blocking the validation process, please consult your IT Support to ensure that access is allowed to TCP port 80 and the following URLs:

http://www.bqe.com/

http://userservice.bqesoftware.net/

http://validate.bqe.com/

https://bqe.com/

• To add URLs to the trusted sites in Internet Explorer, click Tools > Internet Options > Security. In the 'Select a zone to view or change security settings' box, click Trusted Sites, and then add the below listed sites.

http://www.bqe.com/

http://userservice.bqesoftware.net/

http://validate.bqe.com/

https://bqe.com/

As in case of Sophos anti-virus software, you have to apply a folder exclusion at the installation folder level (i.e., C:\Program Files (x86)\WebSuite 20XX). This exclusion includes all the subfolders under the said main folder.

Note: For more, check out Sophos Antivirus: How to Exclude items from scanning.