When sending over payments from BillQuick to QuickBooks wherein the Payment Method is selected as 'Use Retainer', some cash-basis reports in QuickBooks do not show the application of the retainer to the invoice correctly. Some of the QuickBooks reports affected by this issue are:
- Balance Sheet Cash Basis
- Transaction Detail
Avoid applying retainer in the Payment screen for sync purposes. Instead, when creating the invoices in Billing Review, apply the retainer there.
To know how to apply a retainer in the Billing Review screen, please read the BillQuick Help.