User is getting an error message that the database format is unrecognized.
Unrecognized database format typically indicates a corrupt data file. Save a copy of it and then try to restore it from the BillQuick > Utilities menu.
If you are using Microsoft Access database, you can try the ‘Compact and Repair’ option in MS Access. If you are using a shared Access database, make sure that no one else has it open. Please take a backup of your database prior to trying ‘Compact and Repair’ option.
- On the Tools menu, point to Database Utilities and then click ‘Compact and Repair Database’.
- In the ‘Database to Compact From’ dialog, specify the Access file you want to compact and then click Compact.
- In the ‘Compact Database Into’ dialog, specify a name, drive and folder for the compacted Access file.
- Click Save.
If you use the same name, drive and folder, and the Access database or project is compacted successfully, Microsoft Access replaces the original files with the compacted version.
The best way to fix it would be to open the database in Microsoft Access and run the Repair and Compact utility. If you are unable to open the data file in Access, then download the Microsoft Jet Compact utility and install it (http://support. microsoft. com/kb/295334). Run the Jet Compact utility and compact it as 4.x and see if that works.