Users get the following error related to ArchiOffice/EngineerOffice 20xx:
"This plug-in is not supported. "
QuickBooks sync stops working for no apparent reason. Or users cannot open project documents for no apparent reason.
This happens in Google Chrome v42 or later. Google introduced a new option in this version that allows for the disabling of a technology called “NPAPI”, which is what allows the Java plug-in to work. Java is used in ArchiOffice for data integration and document management. That option defaults to being turned off.
Please follow these steps to resolve the issues:
1. Open your Chrome browser and navigate to this address: chrome://flags.
2. Find the entry called “NPAPI” and enable it, as you see it here:
3. Then you must completely close out of Chrome. To do so, close the program normally and then open your Task Manager. Go to the Processes tab and End Task on any entry listed as “Chrome.exe”.
4. Now re-launch Chrome. This should resolve the above issues.