In Web Suite, when a user tries to run a report with parameters (such as the Time & Expense w/Custom Ordering report), they encounter an issue with the Parameters window not loading or constantly looping with the message:
Redirecting to Export. Please Wait!
This happens because Web Suite expects a folder with a name similar to your current .NET framework version to be present under the IIS folder:
For example, if your current .NET framework version is v4.8.04084, your IIS folder structure must contain the folder:
Web Suite expects this folder to contain the report viewer files needed to display the Parameters window properly. Even though you may have other folders named after different .NET framework versions here, Web Suite expects it to be a folder named after the currently installed version. So to resolve this issue, you need to create a copy of the existing folder here (say 4_0_30319) and rename it to your currently installed .NET Framework version. To do so, follow these steps:
- Navigate to the IIS folder C:\inetpub\wwwroot\aspnet_client\system_web. You can do that from your IIS Manager by right-clicking this folder and clicking Explore.
- Create a copy of the default folder there (say 4_0_30319).
- Rename the copy with your currently installed .NET Framework version (say 4_8_4084). To know which version is installed on your web server, check out this article.
The Parameters window should now load correctly.