User has issues when trying to open a project document in ArchiOffice/EngineerOffice. Instead of opening the document, it downloads it.
This happens because according to ArchiOffice, the client system is not local to the same network as the system which hosts your project documents.
A temporary workaround is available to force the system to assume the user is local. To do so:
1. On the server, go to C:\Program Files (x86)\BQE Software\ArchiOffice 20xx\public\Sync and locate the DocHelper.aspx file.
2. Right-click on it and select Edit.
3. On line number 15, the following text will be seen:
var IsLocalRequest = '<% =Session("IsLocalRequest") %>';
Change it to the following and save:
var IsLocalRequest = 'True';
This will force the system to always assume that the client is local whenever a user tries to open a document.
Note: If you actually try to open a document while accessing ArchiOffice from a remote location, the document will not open.
To assist in the creation of a permanent fix for this issue, we ask any user who runs into it to provide us with the IP Address, Subnet Mask address, and Default Gateway address of the client system, ArchiOffice server, and server hosting your project documents.
On any computer (PC), these addresses can be easily obtained by opening a Command Prompt and typing:
On a Mac, these addresses can be obtained from the System Preferences > Network area.